How to request deletion
Choose whichever method is easiest for you. Both result in the same outcome.
Option 1 — From inside the app
- Open the Q Kyun app Sign in with the account you want to delete.
- Go to Settings → Account Tap the profile or menu icon, then open Account settings.
- Tap "Delete Account" Confirm when prompted. Your account is deactivated immediately.
Option 2 — By email
Send a deletion request to hello@qkyun.co.in from any address, including the following details so we can verify ownership:
- The registered mobile number on the account
- Your venue or business name, if you are a venue operator
- The subject line "Account Deletion Request"
We will send a verification code by SMS to the registered number before processing the request. This step protects you from someone else deleting your account.
What gets deleted
Once your request is verified, the following data is permanently removed from our production systems and from backups on their next rotation cycle.
| Data | What happens | Timeline |
|---|---|---|
| Account profile | Deleted Name, venue name, login credentials | Within 7 days |
| Mobile number | Deleted Removed from all queue and SMS records | Within 7 days |
| Token history | Deleted Past token numbers, positions, timestamps | Within 30 days |
| SMS delivery logs | Deleted Records of messages sent to your number | Within 30 days |
| Device & app diagnostics | Deleted Crash reports and usage diagnostics | Within 30 days |
| Encrypted backups | Deleted Purged on the next backup rotation | Within 90 days |
| Billing & tax records | Retained Required under Indian tax and accounting law | Up to 8 years |
| Anonymised statistics | Retained Aggregate counts that cannot identify you | Indefinite |
Retained billing records contain only the information required for invoicing and statutory compliance. They are never used for marketing and are not linked back to queue activity.
Automatic deletion after 90 days of inactivity
If an account remains inactive for more than 90 consecutive days, Q Kyun automatically deletes the account and all associated personal data — no request needed. We do not hold data we are not actively using to serve you.
An account is considered inactive when there has been no sign-in, no token issued, and no queue activity for 90 consecutive days. We send a reminder to the registered mobile number before the deletion takes effect, so you have a chance to keep the account by simply signing in.
Automatic deletion follows the same scope shown in the table above, including the statutory retention exceptions for billing records.
Important things to know
- Deletion is permanent. Once processed, data cannot be restored. If you may want your history later, export it first.
- Active queues are closed. Deleting a venue account ends any queue currently running at that venue and cancels pending tokens.
- Paid plans are not auto-refunded. Deleting your account does not automatically refund the remaining subscription period. Contact us first if a refund applies.
- No medical data is involved. Q Kyun handles queue logistics only. We never collect medical records, diagnoses, or health information.
- Customers who joined a queue without registering can request removal of their number by emailing us with that number.
Questions or help
If you are unsure about anything, contact us before submitting a deletion request.
We respond to deletion requests within 2 business days and complete verified deletions within the timelines listed above.